A healthtech organization

01 · A clinic stuck on the phone line

The clinic chain took 85 percent of its appointments by phone. Patient files started on paper forms, and information was lost as they were transferred to digital. Follow-up communication varied from physician to physician: some patients got messages, some did not.

With health data, that kind of scatter is not just an operational nuisance; it is a compliance risk. KVKK required patient communication to run through one system, in an auditable way.

02 · Compliance at the centre

We started with the data model, not the interface. Patient records, consent management and communication permissions were built to stand up to a KVKK audit; clinical data exchange was placed on the HL7 FHIR standard. Every message is on record: to whom, when, under which consent.

That foundation simplified every later decision: whenever a feature was added, the compliance question had already been answered.

03 · A self-service journey

For patients we built a self-service portal on Next.js: appointments are picked from a live calendar, pre-visit forms are filled on the phone, consents are collected with digital signature. Inside the clinic, the paper trail gave way to digital forms on tablets.

72 percent of appointments moved to the online channel within months; call-centre load dropped by nearly half, and out-of-hours booking became possible.

04 · Follow-up and outcome

Reminders, preparation instructions and check-up calls go out through Twilio and SendGrid on one channel, with standard templates. The infrastructure runs on Vercel and is monitored with Sentry; the clinic team looks after patients, not systems.

After six months the form digitisation rate reached 96 percent and the patient satisfaction score rose 28 points. From booking to follow-up, the patient journey now runs on a single platform.